The problem: A growing trades business had staff working between the office, customer sites and vehicles. Shared logins, inconsistent devices and unreliable email access were creating delays and making new starters harder to set up.
How we identified it
We looked at the complete working day rather than treating each support request separately. Account ownership, device setup and mobile access had evolved at different times without one standard approach.
What we did
- Created individual, protected user accounts.
- Standardised device setup and essential applications.
- Improved secure mobile access to email and files.
- Documented onboarding and offboarding.
- Put a clear support route in place for staff on site.
The outcome
The team gained more reliable access wherever they were working, while managers gained clearer account control and a repeatable way to bring new staff into the business.